Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 10 days of your purchase.
Please email  or call 216 432 5656 to request a refund and we will assign you  an RMA to return item.
Ship after you have received RMA your returned item to:
     Multicraft Inc.
     4701 Lakeside Ave
     Cleveland, Ohio 44114
Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions
Some items can not be returned if they are opened. These include software, and opened ink containers.
Merchandise that has been  used, or altered will not be accepted for return or exchange.
Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.